To ensure the quality of our products and customer satisfaction, we’ll replace pieces with manufacturing defects at no extra cost.
We won’t be responsible for pieces damaged due to misuse, such as breakage, scratches, loss of stones, natural wear and tear, stains from chemicals, lotions, medications, opaque stones due to residue buildup, engravings, dented parts and products without the Rommanel butterfly trademark.
To be covered by the warranty, the product must be sent to the distributor for analysis along with its warranty certificate duly filled out at the time of sale.
In order to keep your jewelry beautiful and looking new, we recommend that you: clean using only tap water and sulfate-free soap, avoiding the use of shampoo and regular soaps, because this may tarnish pieces and their stones.
Also avoid using acetone, toothpaste, or alcohol. To avoid oxidation, hand creams, perfumes and deodorants must be applied 10 minutes in advance of putting on your jewelry. Always remove jewelry before applying hair dye. Preferably, don´t wear jewelry at the beach. If you do, avoid applying sun block or sunscreen over jewelry.