Returns & Exchange
Thanks for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
Unused and in the same condition that you received it (with original tags attached).
Your item must be in the original packaging and
Your item needs to have the receipt or proof of purchase and warranty certificate.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To ensure the quality of our products and customer satisfaction, we’ll replace pieces with manufacturing defects at no extra cost.
We won’t be responsible for pieces damaged due to misuse, such as breakage, scratches, loss of stones, natural wear and tear, stains from chemicals, lotions, medications, opaque stones due to residue buildup, engravings, dented parts and products without the Rommanel butterfly trademark. To be covered by the warranty, the product must be sent to the distributor for analysis along with its warranty certificate duly filled out at the time of sale.
In order to keep your jewelry beautiful and looking new, we recommend that you: clean using only tap water and sulfate-free soap, avoiding the use of shampoo and regular soaps, because this may tarnish pieces and their stones.
Also avoid using acetone, toothpaste, or alcohol. To avoid oxidation, hand creams, perfumes and deodorants must be applied 10 minutes in advance of putting on your jewelry. Always remove jewelry before applying hair dye. Preferably, don´t wear jewelry at the beach. If you do, avoid applying sunblock or sunscreen over jewelry.